Technical Assistance 24/7

TECHNICAL EXPERTS AVAILABLE 24/7

Telmar Network Technology provides critical technical assistance for our Extended Life product lines and non-Telmar products 24 hours a day, seven days a week. We offer support with flexible Customer Service Agreements (CSAs) and the best support structure to help you maintain your network.

Products that Telmar supports:
  • Telmar/Alcatel Products – Tier 1 – Tier 4 support
  • DEXCS1/CS1L/CS1S/CS1VL
  • 1603 SMX/SM/SE, 1648 SM SONET, and 1610 OA
  • 1680 OGM and OGX
  • iMTN
  • 1630 SX/GSX, 1631 SX SMC, and 1633 SX
  • Tellabs 53x Products – Tier 1 – Tier 3 support
  • Tellabs 530, 531, and 532 platforms
  • Additional platforms are available
  • Traverse 600
  • Traverse 1600
  • Traverse 2000
  • TraverseEdge 50
  • TraverseEdge 100
  • TraverseEdge 206
  • TransNav
  • TransNav Xpert
  • TransAccess 155
  • TransAccess 200
  • Adit 600
  • Axxius 800
  • Broadmore 500
  • Broadmore 1700
  • MASTERseries
  • Wide Bank 28
Telmar offers multiple packages for Customer Service Agreements (CSAs) in two categories. Telmar’s 24/7/365 operation currently provides complete CTAC support, including:
  • Tracking of work effort in Oracle Trouble Ticketing system (CTRACS)
  • Remote support “on call” service, consulting and troubleshooting
  • Manage trouble resolutions with customer as a single interface
  • Manage troubles in accordance with Customer Service Agreement
  • Adhere to strict Security Level Performance Objectives

You can contact us via email.